Train delay in Germany: check your refund
General statutory rules, computed only in your browser. Nothing is stored or sent.
Use DB's official form first
The direct route: claim in the DB Navigator app or your DB customer account, or use the Deutsche Bahn passenger rights form (PDF). If DB refuses, file an objection and then contact the arbitration body Schlichtung Reise & Verkehr (söp).
Enter your Deutsche Bahn delay
Your letter to Deutsche Bahn
DB only. You send it yourself, ideally via the official form or by post to the address in the letter.
German (to send)
English (for reference)
Key notes on Deutsche Bahn compensation
Claim no later than 1 year after the ticket's validity ends. For passes, the clock starts when the pass's validity ends. Tip: submit as soon as possible. Source: DB
No compensation for extraordinary circumstances such as major natural disasters (ordinary storms do not count) or causes by third parties such as people on the tracks, cable theft, police operations or bomb disposal. Strikes by rail staff do not count as an exception.
Season tickets (not BahnCard 100): add up several 20+ minute delays within the validity period and submit them together. DB: season ticket compensation (German)